If you know me, you know I’m a road warrior. I attend dozens of conferences each year and have countless conversations with educators and administrators. Lately, there’s one theme I keep hearing: schools and programs are finally reaching the end of their contracts with large education providers—and they couldn’t be happier.
Why the relief? Because these “big players” in the asynchronous learning market often focus exclusively on large districts. Smaller programs feel like an afterthought—if they’re considered at all. And when those companies do engage, it usually comes with strings attached: full buy-in and multi-year commitments.
But what happens if:
- The rollout doesn’t go as promised?
- Customer service is slow or nonexistent?
- Your program is considered too small to warrant attention?
Many leaders have told me they felt ignored, unsupported, and stuck—bound by long-term contracts with steep cancellation penalties. And that’s not all.
What We’re Hearing in the Field
Poor Support After Signing
Once the ink is dry, smaller programs are often deprioritized. Administrators shared that after signing, support became sluggish or unresponsive. At Centric Learning, we believe support is everything—no matter your size. Whether you have 10 students or 1,000, we’ve got your back.
Here’s how Centric goes above and beyond:
- 24/7 Online Chat Help
Someone is always available—even in the middle of the night—because we know students work on their own schedules.
- 15-Minute Response Time
No more waiting days for help. Our support team responds to tickets within 15 minutes.
- Direct Access to Leadership
Program leaders get a direct line to our Director of Program Development and Customer Success for rapid, high-level support.
Lack of Platform Flexibility
Big providers often take a one-size-fits-all approach. They force programs into rigid models with no customization options. Not at Centric. We tailor our platform to fit your unique needs—during onboarding and anytime afterward. You stay in control.
Sales vs. Delivery Disconnect
Another frustration we hear often: what was promised by sales doesn’t match what’s delivered. Handoffs between sales, onboarding, and support are clunky and confusing. At Centric, our teams work hand-in-hand to ensure a smooth, transparent transition. We will never overpromise and underdeliver.
Inflexible Payment Terms
Large vendors often require multi-year contracts with complex exit clauses. At Centric Learning, we keep it simple: one-year contracts, no traps. We believe in earning your trust every year through exceptional service and a platform that works.
We’re Here for You—Not Just the Big Guys
If you’re looking for a partner who puts your needs first, who listens, supports, and adapts—Centric Learning is ready. Let’s talk about how we can support your goals, your students, and your success.